Life Care Center of Old Hickory Village, a skilled nursing and rehabilitation facility in Old Hickory, Tennessee, recently received the 2019 Bronze National Quality Award from the American Health Care Association and National Center for Assisted Living.
The award honors facilities across the nation that have demonstrated their commitment to improving the quality of care for seniors and persons with disabilities. It is the first of three tiers of recognition (Bronze, Silver and Gold) by AHCA/NCAL and requires a detailed application process submitted to a board of examiners for review.
Applicants must develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customer’s expectations. They must also demonstrate their ability to implement a performance improvement system.
Life Care Center of Old Hickory Valley focused its efforts on long-term care residents whose need for assistance with activities of daily living was increasing. The goal was to help more residents improve or stay at the same level of assistance, thus reducing the percentage of residents whose needs were escalating. The facility saw a tremendous improvement, with the percentage of residents in need of increasing assistance dropping 13.7%.
“Achieving this award is a great accolade for our facility,” said Dale Slivka, executive director at the facility. “It is the first step in a culture change and a journey to obtaining the AHCA gold quality award, which is the gold standard for post-acute and long-term centers. The team and I believe that starting on this journey will not only make our facility better, but it will also challenge us to make our patients’ lives better.”
The Bronze National Quality Award will be presented formally during AHCA/NCAL’s 70th Annual Convention and Exposition, Oct. 13 – 16, in Orlando, Florida.
Implemented by AHCA/NCAL in 1996, the National Quality Award program assists providers of long-term and post-acute care services in achieving their performance excellence goals.